Privacy Policy

Last updated: May 1, 2025. This Privacy Policy describes how Hilaq ("we", "us", or "our") collects, uses, and shares your personal information when you use our platform.

Overview

Hilaq is committed to protecting your privacy. We designed this Privacy Policy to explain how we collect, use, and share information from and about you when you use our platform, including our website, mobile applications, and any related services.

By using Hilaq, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use our platform.

Information We Collect

We collect several types of information from and about users of our platform, including: • Personal information: When you register, we collect your name, email address, and optional profile information. • Usage data: Information about your interactions with the platform, including halqahs joined, events attended, and content accessed. • Payment information: For paid events, we collect payment information, which is processed securely by our payment processor (Paystack). • Communications: Records of correspondence if you contact us. • Device information: Information about the device and browser you use to access our platform.

How We Use Your Information

We use the information we collect to: • Provide, maintain, and improve our platform. • Process transactions and send related information, including confirmations and receipts. • Respond to your comments, questions, and requests. • Send you technical notices, updates, security alerts, and support messages. • Communicate with you about events, offers, promotions, and news about services we think will be of interest to you. • Monitor and analyze trends, usage, and activities in connection with our platform. • Personalize your experience on our platform.

How We Share Information

We may share personal information as follows: • With event organizers: Limited to what's necessary for event management. • With service providers: Who need access to such information to carry out work on our behalf. • For legal purposes: In response to a subpoena, court order, or other governmental request. • With your consent: We may share or disclose your information when you direct us to do so. We will not sell your personal information to third parties.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. These include: • Using encryption when your information is stored or transmitted. • Employing firewalls and intrusion detection systems. • Limiting access to personal information to employees and contractors who need that access to perform their jobs. • Regular security assessments and audits.

Your Choices

You have several choices regarding the use of information on our platform: • Account Information: You may update, correct, or delete information about you at any time by logging into your account and modifying your profile. • Communications Preferences: You may opt out of receiving promotional communications from us by using the unsubscribe link in our emails. • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. • Data Access and Portability: You can request a copy of your personal data we hold by contacting us.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. Typically, we retain: • Account information: For as long as your account is active. • Transaction data: For at least seven years to comply with financial regulations. • Usage data: For up to 24 months to maintain platform security and performance.

Children's Privacy

Our platform is not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: supoort@hilaq.com
  • By visiting the contact page on our website